| What is The PC Fix all about? |
| The PC Fix is an organization devoted to providing online technical support for millions of users all across the world. With a resolution rate of 86% and a customer satisfaction rate of 95%, The PC Fix's dedication towards outstanding technical support has allowed it to outperform the market and earn some of the highest published benchmarks in the technical support industry today. |
| Why should I choose The PC Fix? |
Speak to an The PC Fix technical support specialist today and you'll discover why we sum up The PC Fix as, simply, "the best technical support experience available".
Can you gain access to my computer after my session is over?
No. In order to interact with your computer, our technical support specialists will use a desktop sharing application that will only remain on your computer as long as you are logged into The PC Fix's online support center. (You will be required to download this program when you log in.) When you log off, this application will automatically be removed from your computer. Specialists will not be able to access your computer unless you log in and download the application again as part of your service.
Is it easy to use?
Simply allow one of our technical support specialists to log into your computer using our desktop sharing application. That's it. While our specialist takes care of the problem, you're free to do whatever you like. That's the great thing about online technical support-it's easy, it's convenient, and most importantly, hands-free. |
| What kind of technical support can I expect from The PC Fix? |
| The PC Fix handles all of your technical support needs for computer/laptop repair, home networking, and support for hardware, peripherals, and entertainment devices. We include comprehensive support coverage for over seventy-two applications, as well as servers, printers, peripherals, routers, modems, and other hardware devices. For more information, visit http://www.thepcfix.com/querry_pc.html. |
| What brands are supported by The PC Fix? |
| The PC Fix supports all Microsoft Windows platforms and applications on every computer brand. |
| What certifications do your specialists have? |
| Our staff is comprised of Microsoft Certified Experts, Product Specialists, Certified Desktop Support Technicians, Certified System Engineers, Certified Professionals, and Network Administrators. Each specialist is required to complete an eight-week training course extensively covering service delivery and remote support skills. |
| How will an The PC Fix specialist fix my problem? |
| When you subscribe, you will be transferred to a technical support specialist who will explain the problem to you in understandable terms. From there, the specialist will use a linear troubleshooting process to resolve the issue. |
| Is remote technical support better than traditional technical support options? |
|
With remote technical support, there's no need to haul your computer to a repair shop or get involved in the troubleshooting process yourself. Our specialist does all the work for you. It's an instant solution that saves you time and money, and it's available at any time.
Do you support older computers?
Usually, the oldest computers we support are loaded with Windows 95. However, as a PC gets older, it does become harder to fix problems and prevent new ones from happening, so often the best solution in these cases is simply to upgrade. |
| How does remote computer support work? |
|
When you subscribe, you'll be able to allow a technical support specialist to connect to your computer over the Internet through a remote desktop connection. Once connected, the specialist can now use your computer as if he was physically present, and can now fix any problems that have occurred.
Our remote support services can:
-
Support for Microsoft Outlook, Outlook Express, Eudora, and other email clients.
-
Install and configure new software and hardware.
-
Prevent pop-ups and remove spyware and adware.
-
Install and troubleshoot home networks.
-
Optimize PC and Internet functionality to enhance the performance of your system.
-
Repair Microsoft Windows errors, application errors, frozen screens, and other similar problems.
-
Install, configure, and update antivirus, anti-spyware and firewall programs.
-
Manage Windows updates and patches.
-
Repair errors with multifunctional printers, scanners, speakers, zip drives, external CD/DVD drives/writers, and other peripherals.
-
Support for video, sound, and Ethernet cards, along with internal IDE hard drives and internal CD/DVD readers and writers.
|
| Do you guarantee your work? |
| Customer satisfaction is the core of The PC Fix's plans and policies. As such, our specialists take great care in ensuring you get the high quality service you deserve. |
| When are your services available? |
| Our specialists are available twenty four hours a day, seven days a week. Day or night, you're free to contact us for an instant solution to any and all of your computer problems.
Do you support Macintosh/Linux computers?
We do not currently support Macintosh computers. However, we do provide complete assistance for all Linux systems. |
| How can I subscribe to The PC Fix? |
| You can subscribe to The PC Fix on the Internet, visit us at http://www.thepcfix.com/contact.html and simply fill out your details in the "Contact Us" section. |
| What forms of payment do you accept? |
| The PC Fix accepts all major credit cards and PayPal online. |
